Client Care Agreement
Please kindly review prior to securing your appointment
BOOKING POLICIES
1. Securing Your Reservation
To reserve your dedicated time:
- A credit/debit card is gently held on file.
- The studio address in Sandy Springs and location directory will be emailed upon confirmation.
2. Cancellation & Rescheduling
I reserve time exclusively for you. Out of respect for all clients:
- I request 24+ hours notice to adjust or cancel your appointment.
- Late changes (within 24 hours) incur a $25 fee to your card.
- No-shows (unattended appointments without prior notice): $25 fee automatically charged.
ARTISTRY ASSURANCE AND ADJUSTMENT
1. Our 48-Hour Commitment:
I stand by my craft:
Complimentary refinements for technical concerns reported within 48 hours of your appointment end time:
- Lifting, cracking, or uneven application
- Color deviation from your selected swatch
- Design discrepancies vs. approved inspiration
(Damage from external factors or normal wear excluded)
2. Post-service modifications:
Fees apply for:
- Color changes or design updates after service completion (anytime)
- Adjustments beyond 48 hours
FLEXIBILITY AND CONTACT
Special Requests?
For last-minute openings or date inquiries:
→ DM [@thisisnailsbytrish](https://instagram.com/thisisnailsbytrish) on Instagram!